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improves. This condition can also indicate that the IRU is unable to receive

the signal from the NOC. This is also associated with a signal level less than

30. This occurs if there is a weather outage at the user location, a NOC

outage due to inclement weather or other reasons, a misaligned or faulty

antenna, or faulty cabling. If this keeps happening under normal weather

conditions, make sure the power supply is correct. The power supply should

be Part # 1031105-0001. If the power supply is correct, try power-cycling the

DW4020 by unplugging the power cord from the wall outlet and then

plugging it back in.

4 The receiver is locked to the wrong

network

This condition should only be seen during installation and occurs when the

receiver is locked to a signal, but the signal ID does not match the ID that

was assigned to the user during commissioning or the ID that was entered by

the installer during manual pointing. If this occurs during normal operation, it

may be due to the user changing acquisition parameters, including frequency

and/or location of satellite, or the antenna becoming misaligned.

5 The receiver is operational This is the normal operating state where the receiver is receiving data from

the NOC. Only when the receiver is in this state will the transmitter operate

correctly.

6 The receiver is not detecting a

signal

This condition occurs when the IRU is not detecting any type of radio signal

from the antenna. This could indicate that the cabling between the receiver

and the antenna is faulty or that the receiver itself is faulty. Check that the

cables are firmly connected on the DW4020. Also, make sure that the power

supply is correct. The power supply should be Part # 1031105-0001. Try

power-cycling the DW4020 by unplugging the power cord from the wall outlet

and then plugging it back in.

7 The receiver is locked to an

unknown network

This condition should only be seen during installation and occurs when the

receiver is locked to a signal but there is no DIRECWAY Network ID on that

signal. If this occurs during pointing or commissioning, the antenna has not

been pointed correctly. If it occurs during normal operation, it may be due to

the user changing acquisition parameters, including frequency and/or

location of satellite, or the antenna becoming misaligned. The former

condition can be corrected by re-commissioning the site. The latter requires

an antenna re-pointing.

APPENDIX C – TROUBLESHOOTING YOUR WI-FI

CONNECTION

Ground Control Technical Support is available 24-7 at 805-542-0688 or by email at

[email protected]

APPENDIX D – PERFORMING A CROSS POL

MANUALLY

“Cross Pol” or “Automated Cross Pol” (ACP for short) is the process of aligning the skew of the dish

face to be aligned with the orbiting satellite. Why? Because a satellite dish can transmit in both

horizontally or vertically waves. These waves must be aligned perfectly with the horizontal and vertical

axis of the orbiting satellite, or transmission is impossible.

To make the whole process of aligning skew easier, the DW6000 modems have an automated cross pol

routine that will tell you how well your dish is skewed real-time when it is pointed at the correct

satellite. Obviously, the MAGELLAN will do all of this automatically, but as an installer, you should

know how to perform a cross pol manually for any reason.

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